The Central Reservations group is responsible for ensuring accurate, friendly, efficient service for our visitors who require reservations for immersion tours, classroom programs, school groups This team answers general visitor questions, manages ticket request and directs calls to the proper internal employees. The Reservations team processes all membership, renewals and upgrades. Reservationists provide excellent customer service to all clients, internal and external. Essential Functions: 1. Processing reservations at the Baltimore venue, including but not limited to: school groups, school programs, …
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The Social Media Coordinator helps to execute the National Aquarium’s brand/reputational strategy through its various social and owned channels. This role works closely with the Social Media Manager and the Director of Digital Strategy to discover, source and deliver relevant content for the Aquarium’s social media platforms that is timely and relevant to our audiences. Key Requirements: Assist with the composing of original, relevant content in adherence with AP style. This includes written content production, video production and more. Helps …