Job Description
Pay Grade: H
Under general supervision, provides personal support services and crisis intervention to clients. May serve as case managers and evaluate, investigate and resolve complaints. Acts as a liaison between client and service providers.
Roles and Responsibilities:
- Performs initial investigations of protective service reports for cases meeting Adult Protective Services (APS) criteria and determines appropriateness of intervention within a standard of promptness.
- Evaluates the level of risk to clients and takes appropriate action to ensure safety.
- Provides follow-up, consultations and other applicable resources to stabilize situation to prevent further recurrence of Abuse/Neglect/Exploitation.
- Initiates the legal process for guardianship as a last resort for the protection of incapacitated adults.
- Maintains required documentation and completes reports within standards of promptness.
- Maintains knowledge of current policies, laws, trends and developments in the field by attending training sessions and meetings.
- Performs other professional responsibilities as assigned.
Core Competencies:
- Provides information to and honors all of the State’s commitments to internal and external customers by providing helpful, courteous, accessible, responsive, and knowledgeable service.
- Cooperates with others to accomplish common goals and works as a team player to achieve shared goals. Treats others with dignity and respect, maintains a friendly demeanor and values the contributions of others.
- Delivers consistently required business results and meets achievable yet aggressive goals. Complies with quality standards and meets deadlines. Maintains focus on agency and State goals.
- Displays honesty, accountability, and a strong commitment to his or her public duty and presents oneself as a credible representative of the agency and State to maintain the public trust.
- Demonstrates ability to make sound judgments and develops effective, viable solutions to drive the effectiveness of the Department and State.
- Has excellent oral, written, presentation, and interpersonal communication skills.