Are you a people person? Have you been told that you’re the kindest, most patient person to speak with on the phone? Can you read through the lines to understand what people are really saying? Are you detail-oriented and relentless about finding solutions?
We’re looking for a talented Enrollment Specialist to help our clients navigate the maze of Medicare. This role requires someone who loves helping people, has a passion to improve healthcare, and thrives on solving complex situations from start to finish.
What We Do
Medicare (Federally funded health insurance for individuals who are 65 and over or disabled) can be a nightmare to navigate. Often, individuals have to coordinate with their employer, the federal government, and over 2000+ insurance options across 50 states to get coverage when they retire or turn 65.
Doctor’s Choice helps individuals navigate the maze of Medicare. We work nationally with retirees who are looking to transition their health insurance from their employer coverage to Medicare and beyond. By combining our world-class advocacy, constant innovation, and unique technology, we provide peace of mind around healthcare at a time when most individuals need it the most.
We Believe in a Culture That’s Governed By Our Core Values:
WE GENUINELY CARE
- We are obsessed with fulfilling the needs of our clients, creating raving fan customers, and helping each other be successful.
WE BELIEVE IN OUTSTANDING STANDARDS
- We strive to go above and beyond expectations.
WE PURSUE CONTINUOUS INNOVATION
- We are always looking to find or create better ways to meet our clients’ needs and to make our jobs easier. We’re constantly curious about the next breakthrough to help our clients and team do the best we can do.
WE MAKE IT HAPPEN (MIH)
- Know that we have enough to accomplish anything, we only need to find it. We take ownership of the outcome and take the path of least resistance. We don’t let challenges linger, keeping up momentum is the key to success.
WE TRUST EACH OTHER
- We believe in our colleagues to achieve results by making good and fair decisions. We do what’s best for the team.
Why Join Our Team?
Over 10,000 Americans become eligible for Medicare every day. There are a lot of people who need our help! As part of the team, you’ll be able to:
- Truly make a difference – we help individuals make one of the toughest decisions in their life. You’ll be empowered to truly do what’s best for the clients. This is not a direct sales position nor a call center. You’re a case manager to make sure your clients are taken care of.
- Work with great people – our people make who we are. Be in a group of diverse yet like-minded people who really want to make a change in healthcare.
- Access great opportunities for growth – be a part of a talented team where you’ll be challenged to learn, grow and have fun. We’re in a big pond with a lot of opportunities to expand.
- Make your voice heard – we want to know what you think! We’re always looking for input to help us better serve our clients and improve the way we get this done.
- Be on the ground of something special – we’re a small team with big dreams on a fast-growing trajectory. This is an opportunity to get in on the ground level of something special.
What You’ll Be Doing:
- You’ll be continuously learning about the complex topic of Medicare health insurance in order to become a topic expert in how Medicare insurance plans work.
- You’ll be conducting consultations to help individuals who are planning for Medicare decide on the right course of action given their current situation.
- You’ll be helping individuals through a myriad of customer service and paperwork issues so that they can get access to the health insurance they need.
- You’ll be constantly engaged with your clients to make sure they’re meeting deadlines and doing the right things to avoid penalties and ensure continuous coverage.
- During every interaction, you’ll make sure that our clients feel like no one cares more about their situation than we do.
- You’ll work with the management team to refine and improve our processes so that we can create the best client experience.
Who You Are and Things You’ve Done in the Past:
- Help a loved one through complex health situations
- Well organized and timely
- Manage complexity well
- Make and keep commitments/appointments
- Been a problem solver
- Made people feel comfortable
- Love to be measured and grow
- Been persistent in accomplishing tasks
- Work well with technology
- Take direction and feedback well
This Position Is Not For:
- People who want just a 9-5 job
- People who are not comfortable with remote work/remote communication
- People who are not patient or are not open to learning new things
- People who do things that are “good enough”
- People who are not self-starters
This Position Is For:
- Someone who really cares about the well-being of others
- Loves to organize complexity
- Adapts quickly to changes
- Looking to really grow and advance their career
- Knows how to make things happen
Position specifics:
- Full-time remote work, hours 8:30 am – 5:00 pm eastern (may be subject to change on occasion), hourly compensation, benefits include health insurance, life/disability insurance, PTO, 401k with match. Must be able to pass health insurance/disability licensing.
- *If you’re excited about the potential of joining our team, please email us your resume with “Medicare MMG Chapter 3” in the footer. Applications without this will not be considered.