Location On-Site:
- 265 Foster St Littleton, MA 01460
JOB SUMMARY & SCOPE
- Collaborate with our sales team to create innovative tech strategies that solve real-world problems for customers.
- Help win new business by designing creative, customer-focused solutions that stand out.
- Build strong connections with teammates and customer contacts to ensure success.
- Explore and promote a wide range of cutting-edge technology solutions and services.
- Highlight Peak’s technology offering by leading engaging presentations and interactive demonstrations.
- Provide hands-on technical support to help customers succeed.
- Gain valuable experience delivering services that make a difference for our clients.
- Contribute to a dynamic and goal-oriented environment where innovation, mission focus, and measurable outcomes are highly valued.
KEY ACCOUNTABILITIES
- Interact successfully and positively in a participatory climate, working collaboratively with our customers, sales, and internal team.
- Be a problem solver. Provide recommendations and options to help solve problems.
- Execute based on established processes.
- Demonstrate active listening skills. Be curious and willing to ask questions to dive deeper into the needs of the customer.
- Pay close attention to details when working with information, ensuring accuracy and quality.
- Stay motivated and proactive, asking questions to better understand tasks and goals.
- Juggle multiple projects and priorities while staying flexible and adaptable to change.
- Bring a positive attitude, embrace a team-focused mindset, approach challenges with a can-do attitude, and inspire others through your actions and leadership.
- Take initiative in tackling challenges and addressing inquiries independently while confidently seeking guidance from team members when needed.
- Use problem-solving and analytical skills to gather insights and summarize data effectively.
- Build strong relationships by communicating clearly and working well with people from diverse backgrounds.
- Think critically and approach challenges with a solution-oriented mindset.
- Stay calm and professional, even in high-pressure situations or tight deadlines.
- Be open to occasional travel for company events, training sessions, and customer interactions.
EDUCATION + EXPERIENCE + KEY TRAITS
Required
- Technical four-year degree, but experience in lieu of degree will be considered.
- Time management and ability to meet deadlines.
- Strong organizational skills and ability to multitask.
- Strong speaking and presentation skills.
- Problem-solving and decision making.
- Proactivity and self-direction.
- Demonstrated proficiency in Microsoft Suite, specifically Outlook, Word, Excel, and Teams.
Nice to have:
- Proficient programming skills. Java, JavaScript, Python, etc.
- Experience with Android application development.
- This list is not exhaustive or complete. While it represents the primary job functions, there are many related skills that will need to be provided at various times based on the specifics of the project.
LANGUAGE SKILLS
- Primary language used in daily operations is English.
- Read and interpret documents, procedure manuals and various correspondence from both internal and external.
- Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.
SUPERVISION
- This role does not include supervisory responsibilities.
DECISION MAKING + REASONING
- Able to take accountability and responsibility for projects and initiatives assigned.
WORKING RELATIONSHIPS
- Assigned Sales Team
- Sr. Solutions Consultant
- Director Solutions and Services
