The Manger of Program Operations is a key associate at Hope Network whose primary responsibilities include: Provide oversight, direction, coordination and is responsible to ensure comprehensive services are provided in a manner that reflects Hope Network’s mission and values. Provide supervision and direction in all areas of employee relations. Provide guidance and opportunities for staff development. Monitor programs to ensure the maximum operational efficiencies.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
This is not intended to be an exhaustive listing of job functions. This job description in no way states or implies that these are the only duties to be performed by this employee. The employee is required to follow any other instructions and to perform any other duties as assigned.
1. Regular and predictable attendance is an essential requirement of this position.
2. Aid in the development and implementation of policies and procedures as needed within the residential program.
3. Organize, monitor and ensure consistent operations of the residential homes.
4. Provide operational training to new management team members as needed.
5. Provide coverage to residential homes in the absence of the manager.
6. Supervise/monitor all management activities of each Senior APM and Quality and Experience Coordinator.
7. Ensure timely completion of management responsibilities including but not limited to employee evaluations, supervisory meetings, staff meetings, approval of staff requests
8. Monitor eCare reports of staff activity including but not limited to staff progress note completion, consumer bed checks, consumer fund documentation, MAR documentation, BSP and data collection documentation
9. Responsible for the supervision, discipline, coaching and hiring of staff. This includes mentoring; a servant leadership approach with staff members; and development, implementation, and continuous monitoring of a succession plan.
10. Takes the lead in developing community partnerships, new programs and grant writing.
11. Monitor and evaluate program effectiveness and implement corrective action based on findings.
12. Oversee budget development and the monitoring of revenue versus expenses.
13. Ensure programs operate in compliance with all statutory and regulatory requirements.
14. Provide after hours on call coverage.
15. Coordinate and conduct department staff meetings.
16. Ensure attendance to regularly scheduled meetings
17. Ecare Auditing (progress notes, annual documentation, HC Appraisals, consumer fund audits)
18. Intake documentation
19. Safety and Compliance Auditing
20. Upholding standards per CARF Accreditation
21. Auditing of LARA documentation (AFC Assessment/ AFC resident care agreement, DHS 3804)
22. Discharge summaries
23. Communication with IDD Director on incoming referrals/contracts
24. Collaboration with the Program Manager
25. Signing off on IR’s
26. Address program concerns/open shifts/coverage
27. Assist with Payroll when needed
28. Addressing any external provider or guardian concern
29. Maintain collaborative relationships with external providers
30. Designee of AFC License
31. Provide On-Call coverage
32. Complete performance reviews
33. Approval of PTO requests
34. Presence in each program at least monthly
35. Program expenditure auditing
36. Ensures comprehensive management of special projects as needed including planning, development, coordination, monitoring, reporting and evaluation.
37. Any and all other duties assigned by IDD Residential Director
38. Other duties as assigned.
Educational / Talent Requirements:
1. High School Diploma required. Bachelor’s degree preferred.
2. Valid driver’s license with acceptable driving record according to HN corporate policy.
3. Ability to maintain a high degree of credibility, independence, integrity, confidentiality and trust.
4. Strong leadership skills inter-personal skills are required to communicate effectively with diverse group of stakeholders
5. High degree of organization coupled with the demonstrated ability to successfully handle multiple projects simultaneously; ability to perform in a fast-paced environment
6. Thorough understanding of community based residential programming abilities and needs.
7. Skilled in verbal and/or written presentations of specific programs and/or professional topics related to the position.
8. High degree of self-direction and self-motivation.
Work Experience Requirements:
1. 5 – 10 years’ experience in a relevant position.
2. Prior background in health and/or human services.
3. Demonstrated computer skills in MS Office applications. Knowledge of health care information management systems preferred.
4. Previous supervisory experience.
5. Demonstrated organizational skills.
