About the Role
Canon USA in Costa Mesa, CA is seeking a Camera Lens Repair Technician I (Technician, Repair I). Located at the Canon Factory Service Center in Costa Mesa, CA, this individual will perform on-site or in-house repair of imaging products including Mirrorless cameras, Digital SLR Cameras, Lens, Flash, Binoculars, Powershots, EF and RF lens, Speedlite Flash, etc.
Benefits start on day one including medical, dental & vision.
40 Hour Work Week, Monday to Friday 7:30 am to 4:30 pm
This position requires full-time presence at your assigned office(s)/worksite(s)/territory.
Your Impact
– Perform in-house servicing, repair of company products. Perform general maintenance tasks, troubleshoot, repair DSLR Camera, Lens, and Flash system
– Provide technical support to customers on operational or maintenance aspects of system equipment
– Diagnose mechanical, hardware, software and systems failures, using established procedures
– Prepare reports for analyses of product failure trends and service ability issues
– Work on assignments that are routine in nature, but attention to detail is essential. Also, requires judgement based on established procedures and guidelines
– Service and repair designated equipment to Canon standards and specifications to provide efficient and responsive service to customers
– Generate service revenue by repairing designated equipment
– Maintains all technical information and Canon property assigned
– Prepare reports and other data for the department to ensure accurate information and record-keeping
– Communicate with supervisor, and other departments if necessary, regarding the solution of technical and/or customer service related problem areas
– Perform high demand repair volume to support departmental goal of Turn Around Time
– Conduct product rework/modifications/ New product inspection
About You: The Skills & Expertise You Bring
– Typically requires general education and/or vocational training but little to no experience
– Ability to demonstrate fundamental knowledge of electromechanical equipment
– Ability to demonstrate mechanical aptitude and use of electrical meter and hand tools to perform repairs
– Electronic device repair experience is required
– Must be able to lift a minimum of 15lbs. in camera/lens/case weight
– Minimum six months inspecting, testing, grading, repairing or refurbishing experience of electro-mechanical equipment (i.e. office equipment)
– Working knowledge of computer platforms, general application software and networking environments
– Experience with photography and/or cinematography is a plus
– Capable of accessing technical websites (i.e. E-Support platform)
– Demonstrates ability to work in a collaborative work team environment
– Demonstrates a positive internal and external work attitude
– Demonstrates good customer service skills and abilities
– Work on obtaining Canon Product Servicing Certifications
The company will not pursue or support visa sponsorship for this position.
In accordance with applicable law we are providing the anticipated starting hourly rate for this role: $17.20 – $25.49
