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How Trust Works: The Science of Relationships (Book Bite)

Professor Peter H. Kim’s research on trust has been published in numerous scholarly journals, received national and international awards, and has been featured by the New York Times, Washington Post, and National Public Radio. Here, Peter shares five key insights from his new book, How Trust Works: The Science of How Relationships are Built, Broken and Repaired. Learn about the discrepancy between how we think trust works and how we trust in real life. Find out what determines how an apology is ultimately received or rejected. Explore how competence and integrity form the two most important bases of trust. Discover vital aspects of repairing trust, and dive into how and why good people can disagree on what integrity means.

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